Policies
Return & Refund Policy
Please review the terms below before requesting a return. Every return requires prior authorization from our team.
Policy summary
The key terms at a glance.
Returns are accepted within 7 calendar days of delivery on eligible, unopened items in original packaging. A 20% restocking fee applies, and return shipping is arranged and paid by the customer.
Business and wholesale orders are final sale — see the Business & Wholesale Return Policy below.
- 01
7-day return window
Elite Medical Supply Warehouse accepts eligible returns within 7 calendar days of delivery.
- 02
Unopened and unused
Items must be unopened, unused, and in their original packaging and original condition. Opened or used products cannot be returned or refunded.
- 03
20% restocking fee
All approved returns are subject to a 20% restocking fee, calculated from the purchase price of the returned item(s).
- 04
Return shipping
Customers are responsible for arranging and paying all return shipping costs. Elite Medical Supply Warehouse does not provide prepaid return labels or arrange return transportation.
- 05
Prior authorization required
All returns must receive prior authorization from Elite Medical Supply Warehouse before being shipped back.
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Refund processing
Once an eligible return is received and inspected, the approved refund will be issued to the original payment method, less the 20% restocking fee. Original shipping and delivery charges are non-refundable.
This policy applies to purchases made directly from Elite Medical Supply Warehouse. Product availability, sizing, and specifications are subject to confirmation by our team.
Business & wholesale accounts
Business & Wholesale Return Policy
This policy is in addition to the retail Return & Refund Policy above and applies to every order placed through a Business or Wholesale Account.
- 01
Final sale
All purchases made through a Business or Wholesale Account are FINAL SALE.
- 02
No returns, exchanges, refunds, or cancellations
Business and wholesale orders are not eligible for returns, exchanges, refunds, or cancellations once the order has been processed. This applies to all products, including unopened and unused merchandise.
- 03
Inspect on the day of delivery
All merchandise must be inspected on the day of delivery.
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Report issues the same day
Any damaged, defective, missing, or incorrect items must be reported to Elite Medical Supply Warehouse on the same day the order is delivered.
- 05
Claims after the delivery date
Claims submitted after the delivery date will not be accepted.
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Review and resolution
Reporting an issue does not automatically qualify an order for a return or refund. Elite Medical Supply Warehouse will review properly reported claims and determine the appropriate resolution.
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Agreement to this policy
By placing an order through a Business or Wholesale Account, the customer acknowledges and agrees to this policy.